Cairo, Egypt, 31 August 2019: In partnership with the Egyptian Information Technology
Industry Development Agency (ITIDA), Shared Services and Outsourcing Network (SSON) will be hosting the Shared
Services and Outsourcing Forum Middle East 2019 in Egypt for the first time on 3rd – 4th September at the Nile
The event comes in line with Egypt’s vision to strengthen its position as EMEA’s shared services and outsourcing
hub. The forum is officially supported by H.E. Amr. Talaat, Minister of Communications & Information Technology,
Egypt, who will be delivering the opening speech.
The two-day forum will feature a number of international keynote addresses, industry expert panels, and more than 20
breakout sessions. The forum agenda is designed to ensure the forum works with the governments and private
organisation’s key focus sectors and will deliver a packed and stimulating programme for the attendees.
Commenting on this, ITIDA CEO, Eng. Halal El-Gohary said, “We're so thrilled to host such an event in Egypt. It will
be a great opportunity for experts and industry leaders to meet and discuss the future of shared services and
outsourcing business models. In addition, the event is the right venue for us to showcase how Egypt has evolved from
a cost-competitive and traditional outsourcing location into a hub for high end and value-driven services.
“What sets Egypt apart from other nearshore destinations in Europe, as well as on a global comparison is the high
potentials to implement service centers on a meaningful scale’, she added.
Egypt’s unique geographical position together with its attractive value proposition including; highly skilled
workforce, competitive costs, as well as a highly developed and mature tech sector, makes it uniquely positioned for
Located centrally, Egypt’s culture compatibility, physical proximity, and similar time zones to the business heavy
regions facilitate productive business interaction across the Middle East and Europe and helps it maintain a growth
trajectory in support services and its offshore global service industry has doubled over the last 5 years.
Teleperformance Egypt, Xceed, Raya Contact Center BDO Esnad S.A.E are participating at the forum as Associate
Partners and will showcase their thought leadership and solutions. For more information and reservation, visit the
ITIDA is the executive IT arm of the Ministry of Communications and Information Technology, MCIT, and is located in
the heart of a modern business environment at the Smart Village. With local and international outreach, ITIDA plays
a fundamental role as a one-stop-shop for foreign direct investors seeking to enhance their global offering using
what Egypt has to offer and the competitive advantages of the country.
The Shared Services & Outsourcing Network (SSON) is the world's largest and most established community of shared
services and outsourcing professionals, with over 140,000 members. For the past 25 years, SSON has been providing
shared services professionals with the resources and connections they need to succeed, through industry leading
events; digital content such as reports, surveys, interviews, editorial, white papers, videos, and infographics; and