ICT Minister and Assiut Governor Inaugurate Orange Customer Service Center in New Assiut Technology Park

25 August 2019

Assiut, 25 August 2019 - The Minister of Communications and Information Technology Amr Talaat, Assiut Governor Gamal Nour El-Din, and CEO of Orange Egypt Yasser Shaker opened, today, a customer service center for Orange in New Assiut Technology Park, providing over 250 training and job opportunities for youth in Assiut and the neighboring governorates.
The inauguration was during the ICT Minister’s visit to Assiut to open and inspect a number of ICT projects in New Assiut Technology Park, and follow up on the developments in the programs offered by the Ministry of Communications and Information Technology (MCIT) to build capacity of Upper Egypt youth, hone their skills in different technology areas, and create decent job vacancies for them.
The opening ceremony included the actual launching of the center operations by carefully selected and trained human calibers. Orange had carried out a training program to hone their soft skills and train them on dealing with the company’s products, services and systems’ technical information.
Orange aims to qualify 1,000 trainees during the first three years, and hire 600 of them.
Orange Labs, specialized in research and development, are expected to provide training programs to qualify and prepare young people and university graduates, in Upper Egypt, to be able to work in the telecommunication and modern software market in New Assiut Technology Park.
Relevantly, the ICT Minister stated that opening the center in New Assiut Technology Park comes in the framework of implementing Egypt’s strategy to attract investments outside Cairo.
It, also, reflects MCIT efforts to provide investment opportunities for local and international companies, nationwide, to create an enabling environment for business and incubate youth innovations.
In addition, opening the center assures that the ICT sector is capable of attracting investments, and that Egyptian youth are able to convince international companies that Upper Egypt is the right place to invest in.
Talaat added that there is ongoing cooperation with international companies operating in the Egyptian ICT sector, to develop human calibers and hone their skills to qualify them to adopt emerging technologies and produce added value.
The ICT Minister, in addition, said that establishing technology parks supports MCIT executive plans to develop ICT industry, implant technology, and provide fair opportunities of capacity building and employment for young people, nationwide, particularly in Upper Egypt.
For his part, Orange Egypt CEO Yasser Shaker expressed his happiness with opening the first Orange telecommunication center in Upper Egypt, and said they are proud of the exceptional human calibers with their efficiency and professionalism.
Shaker added that Orange is willing to continue its strategy of investing in local human calibers and qualify them to use state-of-the-art technologies to meet market needs and create more local jobs for Upper Egypt youth and fresh graduates.
In addition, Shaker highlighted the significance of the expansion in establishing ICT companies in Upper Egypt, and said that the technology parks project mainly targets developing underserved areas.
El Gohary underlined ITIDA commitment to support and carry out specialized training programs, through a number of initiatives and special programs, including the industry academia program, offered as part of ITIDA strategy for outsourcing, implemented in cooperation with international ICT companies and training services providers, through a unique Public–Private Partnership (PPP) to bridge the skills gap in the market.
Silicon Waha CEO Sameh Al Mallah welcomed the opening of the center that will provide new job opportunities for young people in Assiut. He said that the large number of international companies joining technology parks reflects the high level of trust in these parks infrastructure and gives an opportunity for expansion in offering services.
The opening ceremony was attended by the ICT Minister’s Advisor for Technology Parks Sherine El-Guindy and a number of MCIT and Orange officials.
The center opening comes as an implementation of the cooperation agreement between ITIDA and Orange Egypt, signed in January. As per the agreement, Orange pledged to expand its business in Upper Egypt.

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