The Egyptian ICT sector is still the focus of attention of international institutions, consulting firms, industry experts and international companies, especially in the field of technology services outsourcing. The sector has won acclaim due to the efforts exerted over the past years to maintain growth rates and create a system for maintaining and attracting more foreign investments.
A recent report published by PULSE—the official magazine of the International Association of Outsourcing Professionals (IAOP®)— stated that Egypt is working on developing infrastructure; improving communication systems; enhancing the sector’s employees’ skills through multiple programs and training on advanced technologies such as data science, big data analysis, Internet of Things (IoT), Artificial Intelligence (AI), cybersecurity; in cooperation with major players of multinational companies.
Entitled “Egypt is Changing the World’s Reception about the Country, from Being the Home of History toward a Nation with Competitive Edge”, the report added that Egypt’s outsourcing workforce stands at around 170,000 employees, providing their services to 100 countries around the world, using 20 languages.
Based on a Gallup poll conducted by the American Institute of Public Opinion, the report stated that “Egypt has been ranked as the safest country in Africa and higher than both the UK and the US”, which qualifies it to be a safe and perfect destination to attract technology investments and provide outsourcing services to the whole world.
In a related context, the Information Technology Industry Development Agency (ITIDA) succeeded in agreeing with six international companies specialized in the field of information technology and call center outsourcing to expand its business by injecting new investments into the Egyptian market and creating more than 3,700 jobs for Egyptian youth specialized in the outsourcing.
Egypt was ranked first in the Middle East and Africa in the A.T. Kearney 2017 Global Services Location Index (GSLI), released in September 2017, while the German Outsourcing Association launched and updated the Outsourcing Destination Guide Egypt, in cooperation with ITIDA.
In a report issued by Gartner— the world's leading research and advisory company—Egypt was listed among the leading countries of outsourcing services and IT services exporting for the years 2016 and 2017, respectively, after an absence of more than five years.