The Egyptian Ministry of Communications and Information Technology and Information Technology Industry Development Agency (ITIDA) expressed Egypt’s full support for the second annual HDI-MEA Conference and Expo: Gateway to New Horizons, designed uniquely for call centers, customer services, and IT support professionals. This international event is scheduled to take place on 26-31 May, 2007 at the Hotel Intercontinental-City Stars in Cairo, Egypt.

HDI-MEA is the gathering place for industry leaders, government dignitaries and top executives – those who are driving the region’s explosive growth in the IT and call center outsourcing industry.

“We are proud to endorse this trend-setting event and share a commitment to delivering an in-depth program that will break the boundaries of the status quo and prepare the participants for the opportunities ahead,” says H.E. Dr. Tarek Kamel, Minister of Communications and Information Technology.

Dr. Kamel headlines an elite, multi-national faculty!! He will welcome the participants with his keynote address, Vision of the Future. The all new program is focused on globalization, call centers, outsourcing industry, and IT service management best practices.

Featured on the program are Dr. Ahmed Darwish, Minister of State of Administrative Development in Egypt, Mr. Ahmed Nuseirat, Coordinator General, Dubai Government Program of Excellence, Mr. Ron Muns, HDI founder and CEO and Mr. Mohammed Omran, CEO, Information Technology Industry Development Agency (ITIDA), event sponsor.

Also on the program are top executives, international experts, and industry leaders from the U.S., U.K., the Netherlands, Malaysia, Saudi Arabia, and Egypt. Rounding out the agenda are global companies including Axios Systems, British Broadcasting Company, CompTIA, Computer Associates, Quint Wellington Redwood, Saudi Aramco, XCeed, Raya, and more.

“HDI-MEA has brought a serious business to our region. This is a very professional, high quality conference and expo,” says Omran. “We fully support this initiative.” Mr. Omran will co-present the prestigious HDI-MEA Team Excellence and Analyst of the Year Awards, honoring the world-class support organizations that have most enhanced the image of the industry by achieving the highest standards of excellence for delivering customer service and support.

An interactive technology expo features global call center outsourcers, leading technology solutions providers, and professional certification training companies. Open each day during the conference, the Expo offers exclusive hours for conference participants and free extended hours for the general public. A unique Executive Forum, HDI - ITIL certification workshops, a variety of networking activities, and elegant social events round out the activities!

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