Egypt is positioning itself as one of the leading outsourcing locations, providing services for countries as diverse as the USA, UK, mainland Europe, and the Middle East. The Egyptians are as well-known for their fluent and accent-free English, as they are for their dexterity with French, German, and Spanish.
Cairo is an outsourcing haven, with its vast dedicated technology and outsourcing park in Smart Village, and the development of Maadi Park, which will house in excess of 135,000 employees.
In terms of infrastructure, Egypt has undergone an unprecedented phase of development to live up to its title as one of the fastest growing outsourcing locations in the ICT industry. With more than 8.29 million internet users and around 395,000 broadband connections in early 2008, Egypt expects to increase its capacity exponentially (ITIDA, 2008).
The Egyptian government provides various packages of incentives and subsidies, especially in the ICT sector in order to support the industry. This includes placing tariffs on imports and actively reducing software piracy. In addition, Egypt’s government offers tax exemption to companies investing in its infrastructure.
Favored with a geographical location that allows the country to serve various time zones, and an availability of top engineering and IT graduates, Egypt has an abundance of manpower capable of conversing in various languages in an accent-free manner.
It is because of this positioning, similarities and low cost base that makes starting up and operating in Egypt more accessible and attractive for global ICT companies, compared with other emerging outsourcing locations. The support the sector is receiving from the Egyptian government through the Ministry for Communications and Information Technology (MCIT) and ITIDA has enabled it to create a conducive business and working environment that is helping Egypt to secure its place on the global outsourcing map.