 What is Egypt On? |
Egypt On represents the ICT and outsourcing industries in Egypt. |
| What Business Process Outsourcing (BPO) services does Egypt offer? |
One of the marked characteristics of the US$ 400 billion Business Process Outsourcing (BPO) industry globally over the last few years has been the evolution from cost to quality. As a comparatively new player in the market, Egypt has been able to emerge – with a strong value proposition - to take advantage of this new era in BPO. For more information click here. |
| How do I do business in Egypt? |
Contact the Information Technology Industry Development Agency (ITIDA). ITIDA is both a focal point for foreign investors, and a strategic advisor to Multi-National Companies (MNCs) investing in the Egyptian ICT sector. It is responsible for improving Egypt’s global IT competitiveness by maximizing the export of IT services, applications and products. Please click here to contact ITIDA. |
| How do I find a partner in Egypt? |
Egypt is proving to be an attractive location for world leaders in the ICT industry, surpassing its competitors in the developing world – India and the Philippines – and attracting the attention of major corporations in the developed world, notably Orange, Vodafone and SQS. These corporations are investing heavily in Egypt as a coveted ICT outsourcing location. If you are similarly looking to outsource your business with a dedicated ICT company based in Egypt, and are looking for the relevant partner to suit your business’ individual needs, please view our database or alternatively contact us. |
| How do I find client testimonials? |
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| What does ITIDA offer? |
Situated on the outskirts of Cairo in the 600-acre modern business park Smart Village, the Information Technology Industry Development Agency (ITIDA) is dedicated to promoting, developing and growing Egypt’s information and communications technology industry with a particular focus on business process outsourcing. As a self sustainable agency, ITIDA plays a leading role in enhancing the Egyptian cyber security and data protection framework towards a more secure e-Business and Business Process Outsourcing (BPO) services positioning. For more information about ITIDA please click here. |
| How do I become a member of ITIDA? |
To become a member of ITIDA you have to register in ITIDA's Database, you need to fill in the registration form which consists of six steps to fill then submit your form and send your commercial registry number ,for approval process to take place ,once accepted you become a member and receive ITIDA's benefits |
| What are the KPIs that we can set to measure the success of the program? When will the KPIs be formulated and announced? |
IDC will be sending out a document detailing the flow of the project as well as key deliverables of the outcomes for each significant milestone. Given that this project is more of a long-term engagement and we are only entering the pilot phase now, IDC will work together with ITIDA to develop the KPI's through the course of the program. |
| Can IDC send an email to the Egyptian Firms prior to the interviews informing them with all required documents; discussion parameters etc, so that they would have enough time to prepare for it during the deep dive stage? |
ITIDA and IDC teams will shortly send local companies, the workshop presentation, discussion guides, and analysts’ profiles. |
| Why host the Go to GCC event in Dubai rather than Abu Dhabi? |
The event in Dubai is a regional event with attendees from different Gulf countries (excluding Saudi Arabia) in the GCC region who would prefer having the event in Dubai. Additionally most of the system integrators and channel partners are headquartered in Dubai. We will also be targeting specialized Abu-Dhabi based systems integrators who will be invited to the Dubai event. |
| Why not host a GTM event in Egypt and invite channel partners from the GCC to Egypt? |
Hosting the event in the targeted markets gives a good chance for system integrators and channel partners to get introduced to Egyptian companies. After the relation between both parties develops we can assess the potential of having a regional event in Egypt. |
| What are the strategies that IDC will use to make SIs and channel partners willing and keen to be part of this program? |
IDC's role within this project is to understand what the appetite, demand and requirements are for partnership from the Gulf companies and to support the Egyptian companies in correctly positioning to satisfy these requirements. IDC will target the communication with the Gulf companies to focus on need fulfillment. By following a research led Go to Market strategy, the Egyptian companies, with the support of IDC & ITIDA will be positioning solutions that satisfy a need rather than doing a generic sales pitch. Unlike other consulting firms, IDC is exclusively focused on the IT & Telco sector and have long-standing and strong relationships with the Gulf based organizations. Given our traditional focus on these markets, IDC have helped and assisted Gulf companies for many years, we believe our relationships in the Gulf will come in handy during the interview process. Our assessments of the Gulf companies will entail detailed Gaps Analysis and we will provide realistic and targeted assessments of areas where Egyptian companies have the opportunity to fill these gaps. |
| How can IDC or ITIDA assist Egyptian companies in tackling obstacles faced during business practices in KSA ex: Visas, governmental regulations etc? |
IDC will be guiding each short listed company on the operating environment within each country, the challenges, hurdles, obstacles, competitive environment etc during the workshops, as these will be the areas that the Egyptian companies will need to be able to effectively tackle during the one-on-one meetings. IDC will also be analyzing drivers and inhibitors within each Gulf country and these will be submitted to ITIDA who will work with other stakeholders to try over come some of these obstacles. |
| Does IDC have a projection for the expected growth / IT spending for targeted regions? |
IDC sizes and forecasts each market and has a strong understanding of dynamics of each region and will be advising the short listed companies during the workshops. |
| Does IDC have an estimated figure of the amount of revenues that can be generated out of this program? |
In terms of the potential opportunity for the Egyptian companies, it is too premature to comment at this stage of the project as we are only entering the opportunity assessment phase now. We would have a much stronger idea of the demand post the research phase. It is a pilot program and the research on both sides will give us a more realistic assessment of the real opportunity. It is critical to understand that this is a long- term program, and should this be successful, this pilot program will be replicated to other regions in the world. |
| Did IDC organized similar events? Was it successful? What were the results? |
IDC has been working with ICT vendors, channel partners, government agencies worldwide for a number of years and as part of our work we have assisted our clients in numerous ways including: opportunity assessments, partner recruitment, opportunity analysis, potential forecasting and go-to market events. We have also worked on somewhat similar assessments in KSA, Morocco and several other countries in APAC & Europe. These programs have provided us with valuable experience on what strategies are effective. Our customers have benefited from: increased foreign investment in their ICT sector, better understanding of core competencies and focus, independent and insightful profiling, better understanding of their competitive environment and where opportunities exist within particular solutions, technology areas or industry sectors. Our very successful events team has also consistently delivered valuable platforms for ITC buyers and partners to interact. |
| In terms of export readiness, some companies are more mature than others. Will the program support these companies in identifying short term partnerships (Quick Wins)? |
We realize that some companies will be more ready than others to engage quickly in partnership and we realize that there may be short term opportunities uncovered during the course of the program, however, in order to be successful, this project needs to be very process driven as it is part of a broader development strategy. |
| Some SMEs are too small to capture the deal, can the program help in clustering these SMEs and helping them to work together to capture the deal? |
The program is a horizontal program, and it’s focused on supporting the ICT companies in developing partnership opportunities. In the future there will be other vertical programs that serve specific niches. |
| What is RITI? |
The Regional IT Institute (RITI) was established in 1992 as a Subsidiary of the Regional Information Technology and Software Engineering Center (RITSEC). RITI is a non-profit regional training and human resource development institute that was established to become one of the leading institutions in the region in training and professional development. For more information please visit: www.riti.org |
| What does RAMP stand for? |
RITI Advanced Management Program. |
| Please provide me with an overview about the program |
This program aims to prepare middle managers at the start of their managerial careers to deal with higher levels of management responsibility. RITI has designed RITI Advanced Management Program in 2007 to help first-line managers to discover new concepts and theories that will build their managerial capabilities and broaden their understanding of the interdependencies of organizations. |
| How many rounds will ITIDA and RITI jointly conduct? |
ITIDA and RITI have scheduled for 8 rounds of RAMP to accommodate a total of 240 participants. |
| How much does RAMP cost? And how much does ITIDA Subsidize out of the total RAMP cost? |
RAMP costs 9000 EGP per participant and ITIDA is going to cover 85% of this cost and the company pays 15% of the rest. |
| Who are the target audience for RAMP? |
The program is targeting 240 first-line managers who exercise leadership and whose responsibilities require a concrete foundation of different management tools. |
| What is the allowed number of nominees per company? |
Each company can nominate a maximum of 2 participants to join the program. |
| What are the participants’ selection criteria? |
Candidates are expected to:
- Have a good level of proficiency in English Language.
- Have a minimum of five years work experience.
- Hold a bachelor’s degree or equivalent degree.
- Fall in the age group from 26 to 35 years old.
- Have not previously attended this program.
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| What are the Companies’ selection criteria? |
Companies registering their First Line Managers in the RITI Advanced Management Program are expected to fulfill the following criteria:
- Egyptian-owned company with more than 50% Egyptian ownership or under control of Egyptian Board for public companies
- Have a least 20 registered full time employees
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| How many participants are expected to attend per group or round? |
Each round will be attended by a maximum of 30 participants. |
| What are the key benefits of RAMP? |
Upon the completion of the program, participants will gain:
- Greater perspectives on both professional and personal sides, enabling them to develop and share their vision, lead their companies and motivate their employees.
- An integrated vision of different managerial functions and how they work together.
- Global business perceptions through the analysis of best practice companies from a wide range of sectors and countries.
- Solid knowledge base and scientific foundation of management tools that enables them to work as efficient managers.
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| What are the profiles of RAMP Instructors? |
RAMP is conducted by a group of professional instructors from different areas of management who are equipped with a solid scientific academic background (Most instructors hold a Master degree in the field under study) in addition to a long comprehensive managerial professional background. Instructors also have the capacity to act as facilitators by motivating participants to share and disseminate their implicit knowledge.
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| What is the training methodology adopted by RAMP trainers? |
The training methodology adopted by RAMP trainers encompasses a variety of tools such as:
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Lectures
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Cases based on the demands of the ICT field
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In-depth Negotiations and Debates
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Hands-on Exercises
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Knowledge Sharing with Classmates |
| How many modules (courses) is RAMP composed of? And what are these modules? |
RAMP is composed of eight modules (courses) which are:
- Strategic Marketing
- Sales Management
- Quality Management
- Leadership Skills
- Creative Thinking & Effective Problem Solving
- International Business
- Strategy, Strategic Design and Strategic Behavior
- Finance
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| How many class hours do I have to attend? And how are they distributed among courses? |
You need to attend a total of 152 class hours which are distributed as follows:
- Strategic Marketing: 24 hours
- Sales Management: 16 hours
- Quality Management: 24 hours
- Leadership Skills: 16 hours
- Creative Thinking & Effective Problem Solving: 16 hours
- International Business: 16 hours
- Strategy, Strategic Design and Strategic Behavior: 16 hours
- Finance: 24 hours
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| How frequent are the program’s sessions? And at what timings are they held? |
It depends on the intake that you are enrolled in. For some intakes, sessions will be conducted twice per week during the afternoons from 18:00 till 22:00. For other intakes sessions will be conducted once per week on Saturdays from 9:00 till 17:00. |
| Where do I attend the sessions? |
At the Regional IT Institute Premises: 11A Hassan Sabry Street, Zamalek, 11211, Cairo, Egypt. RITI has the following facilities: Four State-of-the-Art Buildings, Thirteen Top-Notch Classes and Two Labs, Outstanding ICT structure with unlimited access to Internet, Students’ Facilities; Parking, Cafeteria, etc. |
| What learning resources will I receive or get access to? |
Participants are going to receive original textbooks for a selected number of courses and training material for a selected number of courses. They will also have access to RITI labs (only if labs are free) for the whole program’s duration. |
| How can I apply for the program? |
If you are working in a company that is registered at ITIDA then just visit ITIDA website ( http://www.itida.gov.eg), enter the company username and password and then click on RITI Advanced Management program link which will take you to an online registration form that you need to fill in. You also need to submit the necessary credentials as hard copy at RITI training department (Ms. Rania Tarek, email: rania.tarek@riti.org). If you are working in a company that is not registered at ITIDA, you need to make sure to register your company first in order to create an account for your company on ITIDA website. |
| Where should I submit my credentials (Hard Copy)? |
At the Regional IT Institute Premises: 11A Hassan Sabry Street, Zamalek, 11211, Cairo, Egypt. |
| What are the needed credentials (Hard Copy)? |
- 2 Personal Photos.
- Copy of the National ID.
- Copy of graduation certificate (the bachelor’s degree or equivalent degree from the university/institute where the candidate was awarded the degree).
- A Nomination Letter signed by either the HR manager or your direct manager and stamped (you will find a downloadable template for this letter on ITIDA website http://www.itida.gov.eg)
- 15% of the program fees (1350 EGP).
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| Upon completion of the program, what certificates do I receive? |
Upon successful completion of the RAMP, each participant will be granted:
- A certificate of accomplishment by the end of the module only if s/he managed to attend a minimum of 75% of the module's sessions and passed the module's assessment based on the predefined assessment criteria. If s/he failed any module, s/he will continue with the track and will have to re-attend the failed module to be financed by his company with another RAMP round.
- By the end of the RAMP round, each participant will be granted a certificate of accomplishment only is s/he has successfully completed the eight RAMP modules
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| What are the assessment criteria that used to evaluate the performance of participants? |
The assessment criteria vary from one course to another. It may include:
- Seated Exam
- Open Book Exam
- Group Project
- Presentation
- Assignment Paper
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| What is the program about? |
As part of its commitment to the local scene, ITIDA launched its Enterprise Capacity Building Program "Grow IT" in cooperation with an Atos-led Consortium to increase the international competitiveness of 100 Egyptian IT Companies that are existing exporters, or who have export potential. |
| Which companies are taking part in the consortium? |
The Atos-led Consortium is composed of 5 international prestigious consultancies:
- Atos Origin
- Hewitt
- Arthur D. Little
- QAI
- CID
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| What are the objectives of the program? |
- Help beneficiary companies become more effective and efficient, as well as increase their export potential
- Have the capacity to successfully manage the market-led development, production and business management process of products/services
- Assist companies to identify potential improvements in operational, marketing and financial areas.
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| What are the eligibility criteria of applying Companies? |
Companies participating in the program should meet the following eligibility criteria:
- Egyptian-owned company with more than 50% Egyptian ownership (or under control of an Egyptian Board for public companies);
- Headquartered in Egypt at least 80% of company payroll is based in Egypt;
- Have at least 10 registered full time employees.
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| How are the 100 Beneficiary Companies selected? |
Among eligible applicants, companies are assigned objective scores of 11 parameters, weights are assigned to each parameter based on the program objectives, a final score will be calculated based on the weighted scores of the following parameters:
- Revenue per Employee
- Export per Employee
- Revenue Growth over the last three years
- Export Growth over the last three years
- Percent of Egyptian Ownership
- Profit Growth over the last three years
- Patents Owned
- Certifications and Partnership with Multinational Companies
- Total Export Revenue
- Total Revenue
- Company Experience (years since company started)
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| How is the Program implemented? |
GrowlT Team of consultants will work with selected companies, throughout the following phases, to identify operational inefficiencies and skills gaps and recommend and implement methods to enhance efficiency and increase competitiveness.
Phase I: Assessment: During this phase specialized consultants will:
- Assess on the companies’ business management practices
- Provide diagnostics to identify areas for development (financial, marketing, human resources, business development.. Etc)
- Prioritize areas that needs to be improved;
- Build Business Upgrade Plan (BUP) defining objectives, strategies, tactics and plan
Phase II: Implementation:
During this phase improvement initiatives agreed upon with enrolled companies will be implemented
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| What is the methodology used? |
A proven methodology is used, called SOFT (Strategy, Operations and Finance Transformation). It is provided by Atos Consulting, for the assessment and implementation of business management best practices.
Beneficiary companies will be advised on worldwide recognized best practices in business management.
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| What is the cost of participation in the program? |
ITIDA will subsidize 90% of the total cost of the best practices implementation phase. Companies are only due to pay 10% of total cost of best practices implementation. |
| What is ITIDA doing about e-voting? |
The Information Technology Industry Development Agency, ITIDA, has been tasked with initiating and sponsoring a dialogue that engages IT companies, NGOs, legislative and legal experts, and various parties of the society to examine the possibility of providing e-voting solutions and its legal frameworks. The discussions, over the past month, were conducted by three committees tackling the technical, societal, and legal aspects of the process. Currently, the discussions are in their final stages and should be wrapped up within the coming days.
A report, detailing the outcomes, recommendations, and possible technical solutions, will be presented to higher authorities for a decision on next steps and the possible course of action. Despite the fact that Egypt is ready from a technical point of view to conduct e-voting, the legislative and legal framework needs to be amended to provide an environment that would enable Egyptians to vote electronically.
Given the sensitivity of the endeavors, the participants are very much aware of the challenges and are currently engaged in some efforts to amend the legal framework and will announce the results of these efforts in the coming weeks. |
| What is the Events program about? |
To help achieve its aim of promoting Egypt within the ICT sector, ITIDA has established a new event strategy that will see it exhibiting at some of the world’s leading industry events. The primary objective of this strategy is to raise awareness of what Egypt has to offer to local and multinational organizations and to showcase its dynamism as a world-class outsourcing location.
The main objectives of the program are:
- Supporting local companies: Penetrating international markets, establishing new business leads, increasing exports of products and services.
- Egypt On brand: Increasing brand visibility and positioning Egypt as a leading global outsourcing destination.
- Building relationships: Creating relationships with new contacts and maintaining relationship with existing stakeholders.
- Media /analyst engagement: Driving interest in Egypt as an outsourcing destination through third party endorsers; highlighting recent developments that have been made.
- Driving investment: Providing a platform for engaging with potential investors and promoting Egypt as a viable outsourcing destination.
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| Which services are covered under the events program? |
- Collective Events Participation:
Offers the opportunity for companies to participate under the Egyptian Pavilion in the most exposed and highly rated IT events around the world as part of the Egyptian delegation. Companies are offered a particular package to participate as exhibitors under ITIDA’s auspices in a branded country pavilion in specific events. For more information about ITIDA’s annual events calendar, please check the events section from the main webpage.
- Single Intervention Service
It is meant for a specific trade fair that is not included on ITIDA’s annual collective events calendar, does not witness the participation of an Egyptian pavilion and/or is only targeted by a few number of companies due to various reasons. The “single intervention” service is designed to encourage IT companies to apply for the financial support and gain access to such specific events either in the local or international markets.
For more information about this service,Click Here
The “Business Trips” program is designed to encourage IT companies to gain more access to the international markets and engage with new clients aboard and even to maintain their relationship with their existing pool of clients outside the local market. This program applies to small and medium size companies with business travels or journeys to discuss business matters with clients or engage in any business-related activity while the travel costs are cited as one of the main cost burdens and obstacles for doing business for them.
For more information about this service,Click Here |
| What kind of financial support is offered by ITIDA in the events program? |
The financial support offered by ITIDA starting from 2012 is directly related to the number of participations of the company in the event in question. In other words, ITIDA covers 80% of the total participation fees for first time participants and 70% for second time participants in the same event, 60% for third time in the same event, and 25% for the fourth time or more.
The above rates are applied for all the services of the events program.
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| What are the eligibility criteria for applying companies? |
Companies participating in the events program should meet the following eligibility criteria:
- Egyptian-owned company with more than 50% Egyptian ownership (or under control of an Egyptian Board for public companies).
- Headquartered in Egypt with at least 80% of company payroll is based in Egypt.
- Have at least 10 registered full time employees.
- Completion of the company’s registration on ITIDA’s online database.
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| What are the companies’ selection criteria for participation in collective events service? |
In order to select the final participating companies, ITIDA applies the following criteria on all requested companies:
- Relevancy of the Company’s Activity VS Exhibition Specialization
- Relevancy of the Company’s Activity VS IT Strategy
- Experience of the Company in the Egyptian Market
- Export Experience or Export Potential
- Availability of Quality certifications
Each company at the end of the selection process will be granted a final score and companies are chosen according to the final scores and according to the required number of participants needed which varies from an event to another .
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| How to apply for any of the services of the program? |
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| How can I reach the events team? |
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| What are the program’s Eligibility Criteria? |
- Beneficiary Company’s Effective Ownership:
More than 50% Effective Egyptian ownership (i.e. Egyptian nationality of individual owners of the company should be proven).
Companies are requested to submit effective ownership structure in order to be able to identify individual owners & their nationalities.
Egyptian owners of companies established abroad will not be included in the effective ownership of companies participating in the program.
Companies with floating shares are requested to submit report from Misr for Central Clearing Depository & Registry (MCDR) شركة مصر للمقاصة والقيد والإيداع المركزي illustrating % of Egyptian ownership as of 31/12/2010.
- Beneficiary Company Headquarters:
Company should be headquartered in Egypt
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| What are the Types of Services Eligible under the program? |
Types of services eligible under the program:
Software development, information and communication technology (ICT) services in addition to ICT enabled services. Pure hardware exports are excluded. Embedded software or devices included in the export sales agreement and necessary for the delivery of the service can be included in the Export rebate calculations.
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| What kind of Export Sales could be Eligible under the program? |
- All export sales of the above-mentioned services contracted and made prior to or in year 2010 can be eligible under the program provided that the related export sales proceeds were transferred by importers and collected by the company in year 2010 as evidenced by the statement of company’s bank account maintained in Egypt (i.e. cash-bases rather than accrual-bases).
- Export proceeds should be Traceable. Transfers to the company’s bank account maintained in Egypt should be linked to Export projects (for example: through invoices issued by company to importer).
- Export sales should be realized by the company applying for the program (not by affiliate companies located abroad). Export proceeds should be accounted for in the company’s financial statement.
- Proceeds collected in company’s branches/subsidiaries abroad and not further transferred to the company’s bank account maintained in Egypt are excluded. It should be noted that export proceeds transferred in company’s bank account should be traceable to export transactions.
- Exports sales made by the applying company - even if contracted by the company’s affiliate/subsidiary located abroad – can be eligible under the program provided that a proper invoicing system is applied and other program conditions are satisfied.
- Proceeds collected in personal accounts of one or more of the company’s owners are excluded even if the amounts were further transferred to the company’s bank account.
- Export services should be provided to companies located outside Egypt.
- Services made to companies located in Egypt are considered export services only in one of the following cases:
- Service provided to a free zone company.
- Service subcontracted by a foreign entity abroad.
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| How is the Value Added calculated? |
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The Value Added is the difference between eligible export sales proceeds collected in the company’s bank account maintained in Egypt during year 2010 and all non-value adding costs directly related to the export transaction claimed under the program such as external consultants fees, license cost…etc. Also travel & accommodation costs explicitly invoiced to the importer are excluded.
- Cost NOT deducted from export proceeds: Salaries, operating and overhead costs are not excluded from the value of the collected export proceeds. Also, bank charges are not deducted from the collected amounts.
- For cases where companies receive different grants/incentives from ITIDA covering the company’s direct costs of revenue related to export: Export IT program will finance the uncovered portion of direct cost of revenues to avoid duplicate funding of these expenses. Such grants/incentives should be clearly stated in the Export-IT application form.
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| How is the Rebate value calculated? |
- Rebate value is calculated as a percentage of the value-added component with a ceiling of 10% with maximum of 500,000 USD per company per year.
- Rebate is calculated in relation to the percentage of effective Egyptian ownership within each company.
- Exact rebate percentage is announced at the end of the program according to the budget approved for the entire program and the applications received.
- Maximum export rebate ceiling (500,000 USD) is applied on individual companies applying separately in the program even if these companies are partially owned by the same holding company.
- In case holding company is the one applying in the program, maximum ceiling (500,000 USD) is applied regardless of the number of companies owned by the applying holding company.
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| What are the Documents required under program? |
The following is a brief list (details of documents requested are available in the program’s Terms & Conditions document available on ITIDA’s website)
- Export-IT Rebate Beneficiary Company Transaction Form.
- Audited Financial Statements for year 2010 & cost breakdown certificate.
- Income tax report for year 2010.
- Recent Commercial Register.
- Tax Card.
- Recent Article of Incorporation & all related amendments.
- Company’s 2008 – 2009 Export Lists.
- Headcount report per export transaction/project, illustrating number of employees and hours worked.
- Copy of the company’s social insurance printout including total number of insured employees استعلام عن بيانات منشأة قطاع خاص.
- Signed Export sales contracts/agreements/ purchase orders/master agreements and all related amendments.
- Copy of the related export sales invoices for exported items.
- Copy of the related cost of revenue & purchase invoices for purchased materials (software licenses…etc.
- Copy of the consultancy contracts/agreements for external consultants (if any).
- Evidence of Service/Product delivery, client acceptance and collection of revenue proceeds. This includes:-
- Copy of overseas client sign off or acceptance statement for confirmation of receipt of goods and/or services.
- Copy of statement of company’s bank account maintained in Egypt illustrating receipt of export proceeds transferred by the importer (company account bank statements, swift transfers to company’s account, credit advice to company’s account…etc). Bank documents should clearly include remitter (importer) name, transfer date, transfer amount & currency, beneficiary company name & account number.
- For telemarketing or electronically transmitted sales, company should submit copy of bank cheque issued in the name of the exporting company or company’s bank account statement illustrating collection of proceeds related to the export transaction.
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