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FAQ's
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expand What is Egypt On?
Egypt On represents the ICT and outsourcing industries in Egypt.
expand What Business Process Outsourcing (BPO) services does Egypt offer?
One of the marked characteristics of the US$ 400 billion Business Process Outsourcing (BPO) industry globally over the last few years has been the evolution from cost to quality. As a comparatively new player in the market, Egypt has been able to emerge – with a strong value proposition - to take advantage of this new era in BPO. For more information click here.
expand How do I do business in Egypt?
Contact the Information Technology Industry Development Agency (ITIDA). ITIDA is both a focal point for foreign investors, and a strategic advisor to Multi-National Companies (MNCs) investing in the Egyptian ICT sector. It is responsible for improving Egypt’s global IT competitiveness by maximizing the export of IT services, applications and products. Please click here to contact ITIDA
expand How do I find a partner in Egypt?
Egypt is proving to be an attractive location for world leaders in the ICT industry, surpassing its competitors in the developing world – India and the Philippines – and attracting the attention of major corporations in the developed world, notably Orange, Vodafone and SQS. These corporations are investing heavily in Egypt as a coveted ICT outsourcing location. If you are similarly looking to outsource your business with a dedicated ICT company based in Egypt, and are looking for the relevant partner to suit your business’ individual needs, please view our database or alternatively contact us.
expand How do I find client testimonials?
expand What does ITIDA offer?
Situated on the outskirts of Cairo in the 600-acre modern business park Smart Village, the Information Technology Industry Development Agency (ITIDA) is dedicated to promoting, developing and growing Egypt’s information and communications technology industry with a particular focus on business process outsourcing. As a self sustainable agency, ITIDA plays a leading role in enhancing the Egyptian cyber security and data protection framework towards a more secure e-Business and Business Process Outsourcing (BPO) services positioning. For more information about ITIDA please click here.
expand How do I become a member of ITIDA?

To become a member of ITIDA you have to register  in ITIDA's Database, you need to fill in the registration form which consists of six steps to fill then submit your form and send your commercial registry number ,for approval process to take place ,once accepted you become a member and receive ITIDA's benefits

expand What are the KPIs that we can set to measure the success of the program? When will the KPIs be formulated and announced?

IDC will be sending out a document detailing the flow of the project as well as key deliverables of the outcomes for each significant milestone. Given that this project is more of a long-term engagement and we are only entering the pilot phase now, IDC will work together with ITIDA to develop the KPI's through the course of the program.

expand Can IDC send an email to the Egyptian Firms prior to the interviews informing them with all required documents; discussion parameters etc, so that they would have enough time to prepare for it during the deep dive stage?

ITIDA and IDC teams will shortly send local companies, the workshop presentation, discussion guides, and analysts’ profiles.

expand Why host the Go to GCC event in Dubai rather than Abu Dhabi?

The event in Dubai is a regional event with attendees from different Gulf countries (excluding Saudi Arabia) in the GCC region who would prefer having the event in Dubai. Additionally most of the system integrators and channel partners are headquartered in Dubai.   We will also be targeting specialized Abu-Dhabi based systems integrators who will be invited to the Dubai event.

expand Why not host a GTM event in Egypt and invite channel partners from the GCC to Egypt?

Hosting the event in the targeted markets gives a good chance for system integrators and channel partners to get introduced to Egyptian companies. After the relation between both parties develops we can assess the potential of having a regional event in Egypt.

expand What are the strategies that IDC will use to make SIs and channel partners willing and keen to be part of this program?

IDC's role within this project is to understand what the appetite, demand and requirements are for partnership from the Gulf companies and to support the Egyptian companies in correctly positioning to satisfy these requirements.  IDC will target the communication with the Gulf companies to focus on need fulfillment.  By following a research led Go to Market strategy, the Egyptian companies, with the support of IDC & ITIDA will be positioning solutions that satisfy a need rather than doing a generic sales pitch.  Unlike other consulting firms, IDC is exclusively focused on the IT & Telco sector and have long-standing and strong relationships with the Gulf based organizations.  Given our traditional focus on these markets, IDC have helped and assisted Gulf companies for many years, we believe our relationships in the Gulf will come in handy during the interview process.  Our assessments of the Gulf companies will entail detailed Gaps Analysis and we will provide realistic and targeted assessments of areas where Egyptian companies have the opportunity to fill these gaps. 

expand How can IDC or ITIDA assist Egyptian companies in tackling obstacles faced during business practices in KSA ex: Visas, governmental regulations etc?

IDC will be guiding each short listed company on the operating environment within each country, the challenges, hurdles, obstacles, competitive environment etc during the workshops, as these will be the areas that the Egyptian companies will need to be able to effectively tackle during the one-on-one meetings.  IDC will also be analyzing drivers and inhibitors within each Gulf country and these will be submitted to ITIDA who will work with other stakeholders to try over come some of these obstacles.

expand Does IDC have a projection for the expected growth / IT spending for targeted regions?

IDC sizes and forecasts each market and has a strong understanding of dynamics of each region and will be advising the short listed companies during the workshops.  

expand Does IDC have an estimated figure of the amount of revenues that can be generated out of this program?

In terms of the potential opportunity for the Egyptian companies, it is too premature to comment at this stage of the project as we are only entering the opportunity assessment phase now.   We would have a much stronger idea of the demand post the research phase.  It is a pilot program and the research on both sides will give us a more realistic assessment of the real opportunity.  It is critical to understand that this is a long- term program, and should this be successful, this pilot program will be replicated to other regions in the world.

expand Did IDC organized similar events? Was it successful? What were the results?

IDC has been working with ICT vendors, channel partners, government agencies worldwide for a number of years and as part of our work we have assisted our clients in numerous ways including:  opportunity assessments, partner recruitment, opportunity analysis, potential forecasting and go-to market events.   We have also worked on somewhat similar assessments in KSA, Morocco and several other countries in APAC & Europe.  These programs have provided us with valuable experience on what strategies are effective.  Our customers have benefited from:  increased foreign investment in their ICT sector, better understanding of core competencies and focus, independent and insightful profiling, better understanding of their competitive environment and where opportunities exist within particular solutions, technology areas or industry sectors.  Our very successful events team has also consistently delivered valuable platforms for ITC buyers and partners to interact.

expand In terms of export readiness, some companies are more mature than others. Will the program support these companies in identifying short term partnerships (Quick Wins)?

We realize that some companies will be more ready than others to engage quickly in partnership and we realize that there may be short term opportunities uncovered during the course of the program, however, in order to be successful, this project needs to be very process driven as it is part of a broader development strategy. 

expand Some SMEs are too small to capture the deal, can the program help in clustering these SMEs and helping them to work together to capture the deal?

The program is a horizontal program, and it’s focused on supporting the ICT companies in developing partnership opportunities. In the future there will be other vertical programs that serve specific niches. 

expand What is RITI?
The Regional IT Institute (RITI) was established in 1992 as a Subsidiary of the Regional Information Technology and Software Engineering Center (RITSEC). RITI is a non-profit regional training and human resource development institute that was established to become one of the leading institutions in the region in training and professional development. For more information please visit: www.riti.org
expand What does RAMP stand for?
RITI Advanced Management Program.
expand Please provide me with an overview about the program
This program aims to prepare middle managers at the start of their managerial careers to deal with higher levels of management responsibility. RITI has designed RITI Advanced Management Program in 2007 to help first-line managers to discover new concepts and theories that will build their managerial capabilities and broaden their understanding of the interdependencies of organizations.
expand How many rounds will ITIDA and RITI jointly conduct?
ITIDA and RITI have scheduled for 8 rounds of RAMP to accommodate a total of 240 participants.
expand How much does RAMP cost? And how much does ITIDA Subsidize out of the total RAMP cost?
RAMP costs 9000 EGP per participant and ITIDA is going to cover 85% of this cost and the company pays 15% of the rest.
expand Who are the target audience for RAMP?
The program is targeting 240 first-line managers who exercise leadership and whose responsibilities require a concrete foundation of different management tools.
expand What is the allowed number of nominees per company?
Each company can nominate (6) Egyptian candidates for all available Training Courses with a maximum (2) candidates in the Top-Level Management Training Program.
expand What are the participants’ selection criteria?

Candidates are expected to:

  • Have a good level of proficiency in English Language.
  • Have a minimum of five years work experience.
  • Hold a bachelor’s degree or equivalent degree.
  • Fall in the age group from 26 to 35 years old.
  • Have not previously attended this program.
expand What are the Companies’ selection criteria?

Companies registering their First Line Managers in the RITI Advanced Management Program are expected to fulfill the following criteria:

  • Egyptian-owned company with more than 50% Egyptian ownership or under control of Egyptian Board for public companies
  • Have a least 20 registered full time employees
expand How many participants are expected to attend per group or round?
Each round will be attended by a maximum of 30 participants.
expand What are the key benefits of RAMP?

Upon the completion of the program, participants will gain:

  • Greater perspectives on both professional and personal sides, enabling them to develop and share their vision, lead their companies and motivate their employees.
  • An integrated vision of different managerial functions and how they work together.
  • Global business perceptions through the analysis of best practice companies from a wide range of sectors and countries.
  • Solid knowledge base and scientific foundation of management tools that enables them to work as efficient managers.
expand What are the profiles of RAMP Instructors?

RAMP is conducted by a group of professional instructors from different areas of management who are equipped with a solid scientific academic background (Most instructors hold a Master degree in the field under study) in addition to a long comprehensive managerial professional background. Instructors also have the capacity to act as facilitators by motivating participants to share and disseminate their implicit knowledge.

expand What is the training methodology adopted by RAMP trainers?

The training methodology adopted by RAMP trainers encompasses a variety of tools such as:

  • Lectures
  • Cases based on the demands of the ICT field
  • In-depth Negotiations and Debates
  • Hands-on Exercises
  • Knowledge Sharing with Classmates
expand How many modules (courses) is RAMP composed of? And what are these modules?

RAMP is composed of eight modules (courses) which are:

  • Strategic Marketing
  • Sales Management
  • Quality Management
  • Leadership Skills
  • Creative Thinking & Effective Problem Solving
  • International Business
  • Strategy, Strategic Design and Strategic Behavior
  • Finance
expand How many class hours do I have to attend? And how are they distributed among courses?
You need to attend a total of 152 class hours which are distributed as follows:
  • Strategic Marketing: 24 hours
  • Sales Management: 16 hours
  • Quality Management: 24 hours
  • Leadership Skills: 16 hours
  • Creative Thinking & Effective Problem Solving: 16 hours
  • International Business: 16 hours
  • Strategy, Strategic Design and Strategic Behavior: 16 hours
  • Finance: 24 hours
expand How frequent are the program’s sessions? And at what timings are they held?
It depends on the intake that you are enrolled in. For some intakes, sessions will be conducted twice per week during the afternoons from 18:00 till 22:00. For other intakes sessions will be conducted once per week on Saturdays from 9:00 till 17:00.
expand Where do I attend the sessions?
At the Regional IT Institute Premises: 11A Hassan Sabry Street, Zamalek, 11211, Cairo, Egypt. RITI has the following facilities: Four State-of-the-Art Buildings, Thirteen Top-Notch Classes and Two Labs, Outstanding ICT structure with unlimited access to Internet, Students’ Facilities; Parking, Cafeteria, etc.
expand What learning resources will I receive or get access to?
Participants are going to receive original textbooks for a selected number of courses and training material for a selected number of courses. They will also have access to RITI labs (only if labs are free) for the whole program’s duration.
expand How can I apply for the program?
If you are working in a company that is registered at ITIDA then just visit ITIDA website,enter the company username and password and then click on RITI Advanced Management program link which will take you to an online registration form that you need to fill in.You also need to submit the necessary credentials as hard copy at RITI training department (Ms. Rania Tarek,email:rania.tarek@riti.org).
If you are working in a company that is not registered at ITIDA, you need to make sure to register your company first in order to create an account for your company on ITIDA website.
expand What are the needed credentials (Hard Copy)?
  • 2 Personal Photos.
  • Copy of the National ID.
  • Copy of graduation certificate (the bachelor’s degree or equivalent degree from the university/institute where the candidate was awarded the degree).
  • A Nomination Letter signed by either the HR manager or your direct manager and stamped (you will find a downloadable template for this letter on ITIDA website http://www.itida.gov.eg)
  • 15% of the program fees (1350 EGP).
expand Upon completion of the program, what certificates do I receive?

Upon successful completion of the RAMP, each participant will be granted:

  • A certificate of accomplishment by the end of the module only if s/he managed to attend a minimum of 75% of the module's sessions and passed the module's assessment based on the predefined assessment criteria. If s/he failed any module, s/he will continue with the track and will have to re-attend the failed module to be financed by his company with another RAMP round.
  • By the end of the RAMP round, each participant will be granted a certificate of accomplishment only is s/he has successfully completed the eight RAMP modules
expand What are the objectives of the program?

Grow IT aims to improve local and international competitiveness of ICT companies in Egypt, and Enhance capacity building measures to achieve internal and external strategic growth.

Main Objectives are to assist the SMEs engaged companies to:

  • Serve their export markets more profitably, by helping them become more effective and efficient.
  • To develop and implement a business transformation program that enhances their competitive potential.
  • To identify, prioritize and select a suitable set of international best practices that once implemented improves their business management capabilities on strategic, operational, marketing and financial areas.

expand How is the program implemented? What is the methodology used?

The methodology is composed of a number of processes and analytical tools that cover 7 generic business areas: Strategy, Marketing, Sales, Finance, HR, Project Management, and Innovation management. Companies go through 3 phases of Assessment, Implementation and Post-Assessment to guarantee that KPIs are met and maturity growth is achieved in the implemented business upgrade plans. A pre-assessment phase precedes the start of the program to approve enterprises to receive the program services.

expand When is batch 3 expected to start?

The Pre-assessment of the program is expected to start in June 2015, followed by the assessment phase.

expand How can the company apply/register for the program?

The company can register online through ITIDA website by logging into https://login.itida.gov.eg – write down your user name and password and sign in to register in the program.

expand What is the profile of the consultants engaged?

Two consortiums of local consultancy firms are involved in implementing phase 3 of the GrowIT program.

  • The first one lead by CID:
    The CID consortium partners have served a multitude of ICT companies and have a strong understanding of their business and needs. Moreover CID Consulting was the exclusive local consortium member of GrowIT1 and helped dramatically improve the operational and strategic outlook of the ICT companies involved. This consortium targets Medium size enterprises.
  • The second one lead by Logic consulting:
    LOGIC Management Consulting” – the first of LOGIC Holding companies – was established with the aim of empowering companies to operate in an institutional fashion, adopt scientific approaches to planning, strategic management, talent management, and integrate successfully into the global value chain. This consortium targets Micro and Small size enterprises.

expand What is the duration of the program?

Once a company passes the pre-assessment phase, a contract is signed with ITIDA for the program execution. The actual consultancy services delivery takes around 4 months per each company on average.

expand What are the eligibility criteria of applying companies?

Participating companies should meet the following eligibility criteria

Eligibility Criteria:

  • More than 50% Egyptian owned.
  • Registered in ITIDA database.
  • Headquartered in Egypt.
  • A considerable list of customer references.
  • Availability of a high-level business plan that’s followed (On-Site Pre-assessment).
  • A Sustainable business model (On-Site Pre-assessment).
  • Enough human resources to implement the upgrade plans.
  • Innovating new products and services.
  • Serving multiple markets through multiple branches (Medium-sized enterprises only).

expand What is the cost of participation in the program?

ITIDA Subsidizes differently based on the company’s size as follows:

  • Micro: 90%
  • Small: 80%
  • Medium: 70%

The share of the enterprise is paid in two installments: 50% down-payment effective after signing the contract and at the start of the consultation services delivery.

Additionally, another 50% upon completion of the beneficiary company’s business upgrade plan and adjusted according to the exact number of days consumed.

expand What is the Events program about?

To help achieve its aim of promoting Egypt within the ICT sector, ITIDA has established a new event strategy that will see it exhibiting at some of the world’s leading industry events. The primary objective of this strategy is to raise awareness of what Egypt has to offer to local and multinational organizations and to showcase its dynamism as a world-class outsourcing location.

 
The main objectives of the program are:
  • Supporting local companies: Penetrating international markets, establishing new business leads, increasing exports of products and services.
  • Egypt On brand: Increasing brand visibility and positioning Egypt as a leading global outsourcing destination.
  • Building relationships: Creating relationships with new contacts and maintaining relationship with existing stakeholders.
  • Media /analyst engagement: Driving interest in Egypt as an outsourcing destination through third party endorsers; highlighting recent developments that have been made.
  • Driving investment: Providing a platform for engaging with potential investors and promoting Egypt as a viable outsourcing destination.
expand Which services are covered under the events program?
  • Collective Events Participation:

Offers the opportunity for companies to participate under the Egyptian Pavilion in the most exposed and highly rated IT events around the world as part of the Egyptian delegation. Companies are offered a particular package to participate as exhibitors under ITIDA’s auspices in a branded country pavilion in specific events. For more information about ITIDA’s annual events calendar, please check the events section from the main webpage.

  • Single Intervention Service

It is meant for a specific trade fair that is not included on ITIDA’s annual collective events calendar, does not witness the participation of an Egyptian pavilion and/or is only targeted by a few number of companies due to various reasons. The “single intervention” service is designed to encourage IT companies to apply for the financial support and gain access to such specific events either in the local or international markets.

For more information about this service,Click Here

  • Business trips

The “Business Trips” program is designed to encourage IT companies to gain more access to the international markets and engage with new clients aboard and even to maintain their relationship with their existing pool of clients outside the local market. This program applies to small and medium size companies with business travels or journeys to discuss business matters with clients or engage in any business-related activity while the travel costs are cited as one of the main cost burdens and obstacles for doing business for them.

For more information about this service,Click Here

expand What kind of financial support is offered by ITIDA in the events program?

The financial support offered by ITIDA starting from 2012 is directly related to the number of participations of the company in the event in question. In other words, ITIDA covers 80% of the total participation fees for first time participants and 70% for second time participants in the same event, 60% for third time in the same event, and 25% for the fourth time or more. 
The above rates are applied for all the services of the events program.

expand What are the eligibility criteria for applying companies?

Companies participating in the events program should meet the following eligibility criteria:

  • Egyptian-owned company with more than 50% Egyptian ownership (or under control of an Egyptian Board for public companies).
  • Headquartered in Egypt with at least 80% of company payroll is based in Egypt.
  • Have at least 10 registered full time employees.
  • Completion of  the company’s registration on ITIDA’s online database.
expand What are the companies’ selection criteria for participation in collective events service?

In order to select the final participating companies, ITIDA applies the following criteria on all requested companies:

  • Relevancy of the Company’s Activity VS Exhibition Specialization
  • Relevancy of the Company’s Activity VS IT Strategy
  • Experience of the Company in the Egyptian Market
  • Export Experience or Export Potential
  • Availability of Quality certifications

Each company at the end of the selection process will be granted a final score and companies are chosen according to the final scores and according to the required number of participants needed which varies from an event to another .

expand How to apply for any of the services of the program?
  • Collective Events:

Registration for the collective events service is usually opened a couple of months before the event dates. Interested companies should check ITIDA’s website on a regular basis for updated information about the registration dates. Also, companies registered on ITIDA’s online database should receive email notifications with all the updates regarding the registration and available packages for the collective events service.

 

  • Single Interventions:

Interested companies can apply through the single intervention page:

http://www.itida.gov.eg/En/Events/SingleIntervention/Pages/SingleIntervention.aspx

 

  • Business Trips :

Interested companies can apply through the business trips page:

http://www.itida.gov.eg/En/Events/Businesstrips/Pages/default.aspx

expand How can I reach the events team?

For any inquires regarding the events program please contact the events team through the following email address: internationalevents@itida.gov.eg

expand What are the program’s eligibility criteria?
  • Beneficiary Company’s Ownership:

    Direct Egyptian ownership (direct ownership of Egyptian individuals and/or Egyptian companies) should represent more than 50% of the beneficiary company’s capital.

    Direct Egyptian ownership means that the beneficiary company should be more than 50% owned by Egyptians whether individuals or companies established in accordance with the Egyptian law. Therefore, companies established abroad – whether partially or wholly owned by Egyptians - will not be eligible when calculating the percentage of the Egyptian ownership.

    Companies with floating shares are requested to submit report from Misr for Central Clearing Depository & Registry (MCDR) شركة مصر للمقاصة والقيد والإيداع المركزي illustrating % of Egyptian ownership as of 31/12/2012.
  • Beneficiary Company Headquarters:

    Company should be headquartered in Egypt
Note: companies established under the Egyptian law in Free Zones in Egypt could be eligible under the program.
expand What are the types of services eligible under the program?
  • Types of services eligible under the program:

    Software development, information and communication technology (ICT) services in addition to ICT enabled services*. Pure hardware exports are excluded. Embedded software or devices included in the export sales agreement or were considered necessary for the delivery of the service can be included in export rebate calculations based on export contract, program consultant review report and based on Export-IT committee’s decision.

    * Cases of ICT enabled services would be presented to Export-IT committee on case by case basis for their review and decision on their eligibility under the program.

Note:
- Company’s programs exported should be registered in ITIDAIntellectual Property Rights (IPR) office.

- Selling program licenses of other companies without any value added is not considered eligible for rebate under Export-IT program.
expand What kind of export sales could be eligible under the program?
  • All export sales of the above-mentioned services contracted and made prior to or in year 2012 can be eligible under the program provided that the related export sales proceeds were transferred by importers and collected by the company in year 2012 as evidenced by the statement of company’s bank account maintained in Egypt (i.e. cash-bases rather than accrual-bases).
  • Export proceeds should be Traceable. Transfers to the company’s bank account maintained in Egypt should be linked to export projects (for example: through invoices issued by company to importer, importer mentioned in the contract should be the one conducting the transfer…etc).
  • Export sales should be realized by the company applying for the program (not by affiliate companies located abroad). Export proceeds should be accounted for in the company’s financial statement.
  • Proceeds collected in company’s branches/subsidiaries abroad and not further transferred to the company’s bank account maintained in Egypt are excluded. It should be noted that export proceeds transferred in company’s bank account should be traceable to export transactions.
  • Exports sales made by the applying company - even if contracted by the company’s affiliate/subsidiary located abroad – can be eligible under the program provided that a proper invoicing system is applied and other program conditions are satisfied.
  • Proceeds collected in personal accounts of one or more of the company’s owners are excluded even if the amounts were further transferred to the company’s bank account.
  • Export proceeds collected in cash or transferred in EGP would not be eligible under the program.
  • Only services made to companies located outside Egypt - with the exception of services made to International organizations – are considered exports.
  • In case of the importer is an affiliate, sister company, has the same owner(s) ...etc, applying company should present contracts, invoices and bank statements evidencing export transactions with the end client.
expand How is the Value Added calculated?
  • The Value Added is the difference between eligible export sales proceeds collected in the company’s bank account maintained in Egypt during year 2012 and all non-value adding costs directly related to the export transaction claimed under the program such as external consultants fees, license cost…etc. Also travel & accommodation costs explicitly invoiced to the importer are excluded.
  • Cost NOT deducted from export proceeds: Salaries, operating and overhead costs are not excluded from the value of the collected export proceeds. Also, bank charges are not deducted from the collected amounts.
  • Exports subsidies include any contracts or agreements signed in 2012 or earlier; however, the payment of export subsidies should be done on cash basis for only 2012, and after verification of receipt of the issuing company in 2012 to its bank account in Egypt of the value of exports subsidized and not on an accrual basis.
expand How is the Rebate value calculated?
  • Rebate value is calculated as a percentage of the value-added component with a ceiling of 10% with maximum of 500,000 USD per company per year.
  • Note: The subsidy granted to the company should not exceed the amount indicated/mentioned in admission form to the program.

  • Total rebate budget for the entire program: EGP 50 Million.
  • Exact rebate percentage is announced at the end of the program according to the budget approved for the entire program and the applications received.
  • Maximum export rebate ceiling (500,000 USD) is applied on individual companies applying separately in the program even if these companies are partially owned by the same holding company.
  • In case holding company is the one applying in the program, maximum ceiling (500,000 USD) is applied regardless of the number of companies owned by the applying holding company.

Notes:
- Rebate amount (if approved) will be disbursed to eligible companies in EGP.
- Rebate amount is NOT tax exempted.
- Time frame for receiving complaints is maximum 2 weeks from date of rebate announcement.

 

expand What are the documents required under the program?

The following is a brief list (details of documents requested are available in the program’s Terms & Conditions document available on ITIDA’s website)

  1. Export-IT Rebate Beneficiary Company Transaction Form.
  2. Audited Financial Statements for year 2012 & cost breakdown certificate.
  3. Full income tax report for year 2012 & tax breakdown sheet.
  4. Recent Commercial Register.
  5. Tax Card.
  6. Recent Article of Incorporation & all related amendments.
  7. Ownership structure certificate.
  8. Copy of the company’s social insurance printout including total number of insured employees استعلام عن بيانات منشأة قطاع خاص.
  9. Signed export sales contracts/agreements/ purchase orders/master agreements and all related amendments.
  10. Copy of the related export sales invoices for exported items.
  11. Copy of the related cost of revenue & purchase invoices for purchased materials (software licenses…etc).
  12. Copy of the consultancy contracts/agreements for external consultants (if any).
  13. Evidence of Service/Product delivery, client acceptance and collection of revenue proceeds.  This includes:-

    -Copy of overseas client sign off or acceptance statement for confirmation of receipt of goods and/or services.

    -Copy of statement of company’s bank account maintained in Egypt illustrating receipt of export proceeds transferred by the importer (company account bank statements, swift transfers to company’s account, credit advice to company’s account…etc). Bank documents should clearly include remitter (importer) name, transfer date, transfer amount & currency, beneficiary company name & account number.

    -For telemarketing or electronically transmitted sales, company should submit copy of bank cheque issued in the name of the exporting company or company’s bank account statement illustrating collection of proceeds related to the export transaction, report issued by system including transaction details as well as copy of transaction screen shot.

Notes: In case the importer is an affiliate, sister company, has the same owner(s) ...etc, applying company should present contracts, invoices and bank statements evidencing export transactions with the end client.

expand What does SECC stand for?

Software Engineering Competence Center

expand Where can I get information about SECC services?

You can call 16248 and choose SECC from the voice message,then you will be able to speak to a SECC representative or you can visit SECC website

expand How can I request a service from SECC?

Visit Order SECC Services and fill in a service request form.

expand What are the services SECC offers?
SECC offers training, consultation , assessment in the below set of services:
  • Capability Maturity Model Integration forDevelopment,CMMI-DEV.
  • Capability Maturity Model Integration for Services, CMMI-SVC.
  • Software Process Improvement Guide, SPIG.
  • Team Software Process/Personal Software Process, TSP/PSP.
  • Embedded Software.
  • Software Reuse.
  • Software Testing.
  • Information Technology Infrastructure Library, ITIL.
  • Agile.
  • Six Sigma.
expand Does SECC offer any international certifications?

Yes, as the sole ESTB Examination institute/Certification body for the ISTQB certificates, SECC offers the ISTQB Certified Tester Foundation Level (CTFL) and the ISTQB Certified Tester Advanced Level (CTAL).

expand What is SPI for SME’s?

Software Process Improvement for Small and Medium businesses is a yearly program SECC launches to help the Small and Medium businesses improve their Software development process. The program’s modules are derived from the  SEI®  CMMI®  model. During the program, SECC consultants will provide you with a complete software development methodology, the Software Process Improvement Guide (SPIG) Product Suite that was driven from the main concepts of the CMMI® model of the SEI®. Utilizing this product suite and many years of customization experience from SECC expertise, you will be able to improve your software development process to increase profitability and consequently customer satisfaction.

expand What is the project duration?

The SPIG services are delivered over a span of eleven months in one bundle collectively to a group of Small and Medium Enterprises (SMEs) in projects regularly entitled “SPI for SMEs” Programs that SECC initiates at the beginning of every year.

expand What are the services IPR office provides?

The Intellectual Property Rights office (IPR) provides the following services:

  • Depositing computer programs and databases.
  • Granting licenses for software companies and Cyber Cafés to start their activities.
  • Granting licenses for copying, selling and distributing software products.
  • Supporting the Economic Courts through providing specialized training courses to prosecutors, police officers and judges in addition to providing technical expert reports to the assigned cases of violating Intellectual Property Law 82 of 2002
expand Is IPR office in charge of patents, trademarks and all aspects of copyrights?
No, IPR office is only responsible to enforce of Intellectual Property Law 82 of 2002 concerning software and databases.
expand What are the working hours of the IPR office?
From Sunday to Thursday from 9 AM till 3.30 PM.
expand How can I get further information about the IPR services?
Simply, you can call our call center via 16248 then our representative will gladly answer your questions/inquiries.

 
expand What is the mission of ITAC Program and what projects does it fund?
Information Technology Academia Collaboration (ITAC)’s mission is to bring value to Egyptian ICT Industry by fostering collaboration between industry and academia aiming at developing R&D based innovative products and services that put Egyptian ICT companies in a leading position in the ICT market, both locally and internationally.

Currently, ITAC has three collaborative research programs: ITIDA Preliminary Research Project (PRP), Advanced Research Projects (ARP), and Product Development Projects (PDP). In addition, University Student Projects fund student graduation projects from students enrolled in Egyptian universities.
expand What shall I do to apply for ITAC collaborative research project fund?
Proposals are accepted within submission windows of ITAC calls or rounds. The submission window is announced on ITAC webpage on ITIDA's website, along with the necessary guides and templates that need to be studied before the submission process.
expand What shall I do to apply for the graduation project fund?
The eligibility criteria and submission window for graduation projects are announced on ITAC webpage on ITIDA's website. An application form needs to be filled and submitted to process the graduation project fund request.
expand How can I learn about previously funded projects and their statistics?
ITAC issues a number of publications that periodically updates the community with its activities and achievements. The most frequent of these publications is ITAC e-Newsletter posted on ITAC webpage and sent via e-mail to companies, universities, and individuals. More details about ITAC funded projects can be found through visiting the Brief on Funded Projects.
expand Please provide me with an overview about the program.

ManageIT newly launched phase III follows various advanced training methodologies taking traditional class-based courses to a higher level of skills enhancement and competence development. Skill development tools include group work, case studies, business simulations and educational games designed to have a massive impact on learning objectives and after-course behavior within the business environment.

expand What are the target profile of attendees (eligibility criteria) of each track?
  • Top Management Track:

    Eligible top managers for this track have authority and responsibility for all aspects of their businesses, including strategy and policy formulation and execution. They are fully accountable for actions taken and decisions made, both by themselves and subordinates. They make decisions critical to organizational success and influence business development at the highest levels as well as develop long-term strategic relationships with customers, partners, industry leaders and government.

    In brief, top managers are those who set strategy, inspire and mobilize their business enterprises.

    Standard candidate titles may fall within the following: CEO, Managing Director, Partner, and President of business enterprises.

  • Middle Management Track:

    Eligible middle managers for this track have a defined authority and responsibility for a significant business area of work, and are accountable for their actions and decisions taken by themselves and their subordinates. They could be working under a broad direction, but are fully accountable for meeting their assigned business objectives. They often initiate their own work and influence policy formation of the whole enterprise through their specialized business area.

    In brief, middle managers are those who initiate work and influence the business dynamics of their business enterprises.

    Standard candidate titles may fall within the following: Vice Presidents, Directors, Department head, Division head, Sales Manager, Marketing Manager, Finance Manager, R&D Manager, HR Manager, IT Manager, PR and Media Manager, Program Manager, or any other responsibility matching these levels.

  • First-Line Management Track:

    Eligible first-line managers for this track work under general direction with considerable accountability. They often plan their assigned work to meet given objectives. They perform a broad range of complex technical or professional work activities and have some responsibility for the work of others and for the allocation of resources. They make decisions that influence the success of projects, team objectives, and their peers.

    In brief, first-line managers are those who enable and apply business core functions.

    Standard candidate titles may fall within the following: Technical pre-sales manager, project manager, marketing campaign manager, Senior HR specialist, Senior project specialist, Unit Manager, Procurement Manager, Quality Manager, Client Service Manager, or any other responsibility matching these levels.

  • Junior Staff Track:

    Eligible Junior Staff for this track work under routine direction or supervision, interact with – and may influence – immediate colleagues and team members. They understand and use appropriate methods, tools and applications within a specific business function, and usually receive specific instructions and have work reviewed at frequent milestones.

    In brief, the juniors are those who assist and follow the core business operations and procedures.

    Standard candidate titles may fall within the following: Project specialist, graphic designer, testing engineer, system analyst, market researcher, S/W developer, H/W design engineer, or any other responsibility matching these levels.

expand How much does ITIDA Subsidize out of the total cost of each the training course?

ITIDA subsidizes the course fees by a percentage depending on the company size as follow:

  • Micro-sized: 90% subsidy
  • Small-sized: 80% subsidy
  • Medium-sized: 70% subsidy

expand What is the allowed number of nominees per company?

Seats available per each company depend on its size as per the table below, which works as a general guide:

expand Who are the target audience?

Eligible companies for this program are Micro, Small and Medium Enterprises with a variety of training courses for all management levels.

expand What are the participants’ selection criteria?

Each training course has it’s own selection criteria according to the course objectives & target audience.

expand How many participants are expected to attend per training course?

Each training course has it’s own average number of participants yet with a maximum of 25 participants in each.

expand What are the profiles of instructors?

Skills Development Programs are conducted by a group of professional instructors from different areas of management with a solid scientific academic background (Most instructors hold a Master degree in the speciality field) in addition to a long comprehensive managerial professional background. Instructors also have the capacity to act as facilitators by motivating participants to share and disseminate their implicit knowledge.

expand What is the training methodology?

All programs organized are delivered using a variety of teaching and training methodologies, tools and techniques to suit the market needs. This includes lecture sessions, hands-on-training, video based sessions, case studies, simulations. Among methodologies used: Competency-Based Models for Training Needs Assessment and Kirkpatrick Approach (Reaction, Learning, Behavior, & Results) For Training Programs Evaluation.

expand How many sessions do I have to attend?

Each participant has to attend the minimum number of course sessions.

expand How frequent are the training course sessions? And at what timings are they held?

It depends on the training course. For some training course, sessions will be conducted afternoons or on Saturdays.

expand Where do I attend the sessions?

At one of consortium location and the acceptance e-mail will include this details.

expand What are the needed credentials (Hard Copy)?

  • Copy of the national ID.
  • A stamped Nomination Letter signed by the CEO and HR manager.

expand Where should I submit my credentials (Hard Copy)?

At one of winning consortium (training provider) location and the acceptance email will include the exact location .

expand Upon completion of the program, what certificates do I receive?

Each participant will be granted a certificate of accomplishment only if s/he managed to attend the minimum course sessions and passed the assessment (if exists).

expand How can I apply for the program?

If you are working in a company that is registered at ITIDA , just visit ITIDA website, enter the company username and password and then click on Skills Development Programs which will take you to an online registration form that you have to fill in.

If you are working in a company that is not registered at ITIDA, you need to make sure to register your company first in order to create an account for your company on ITIDA website.

expand Where can I find more information about training courses?

The Skills Development Programs section on ITIDA website contains details of each training courses, along with a downloadable brochure.

expand What is the cancellation policy?

  • If cancellation occurs 2 weeks before the beginning of the course, the tuition fees can be totally refunded.
  • If cancellation occurs one week before the 1st day of the course, 10% will be deducted for registration process.
  • If cancellation occurs within one week before the 1st day of the course, 25% will be deducted for registration process.
  • No refund after the course starts.

expand After I register for a training course, will I receive any confirmation?

Yes, you will receive an e-mail confirming that your request has been processed but that does not guarantee acceptance into the training course.

expand When will I will receive acceptance e-mail on attending the training course?

  • A letter of acceptance will be received if the participant is eligible for the course. A training contract will accompany the letter to be signed by the enterprise head and revert it to ITIDA before the course starting date.
  • Upon receiving the acceptance e-mail, the necessary documents and the course fees must be delivered and paid at the training provider premises within 5 days from receiving the acceptance e-mail or you may lose the opportunity to enroll in the requested course. The necessary documents to be submitted are:
    • Copy of the national ID.
    • A stamped Nomination Letter signed by the CEO and HR manager.

expand When registration will be open per each training course?

ITIDA will send a mass e-mail to all registered ICT companies with the available training courses one month before the starting date of each training course.

expand In which language are the training courses delivered?

All training courses are delivered in English language , some training courses are delivered with foreign instructors.

expand Can an ICT company have two concurrent ITAC Projects?
An ICT company cannot have two concurrent ITAC funded projects. However, it can submit a new proposal if the current funded project is approaching an end where the ICT company should return the due amount of “partial fund return” before receiving any further support from the program. Please visit Partial Fund Return Policy for more details.
expand In which language are the training courses materials?

All training course materials are in English language.

expand What are the training providers for each management level?
# Entity Name Website
Top & Junior Track
1 Academy Company for Information Communication Technology (ACICT) www.acict.com
2 b+ for Training www.bplus-training.com
3 Smart Village Company www.smart-villages.com
Middle Track
1 Vodafone International Services (LLC) www.vodafone.com
2 Knowledge www.knowledge-eg.com
3 Nile University nu.edu.eg
4 AB & Associates www.ca-eg.com
5 Leadership Training and Consultancy (LTC) www.ltc-intl.com
First Line Managers
1 IMI www.imi-intl.com
2 New Horizon www.newhorizons.com.eg
Further information